- If
a product is received and is defective a customer can choose to have a
credit issued instead of reshipment within 30 days of receiving the
unit.
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- If
an order is received and it is damaged the customer can choose to have a
credit issued instead of reshipment within 3 business days of receiving the
order.
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- All products needing service that are under warranty must
be taken to a warranty center listed in your owner's manual.
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- Any
item received damaged or parts missing must be reported
within 3 days of delivery or you may refuse the order and we can
reship.
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-
If a damaged item needs to
go back to the factory and you do not receive a call tag (UPS) or BOL
(Freight Carrier) within 5 business days contact us ASAP.
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- Make copies of the BOL and call tag for your records. If the Factory
does not receive the product within 30 Business days you may be billed
for that item unless you can prove that it was shipped.
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- All specialty ordered items glass doors, electrical parts, closeout, reconditioned, and emergency related equipment such as generators and generator accessories
are non-refundable / non-returnable.
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- All returns must be pre-approved
through us prior to return.
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- All returns must have a return authorization
(RA) number written on the box and a signed copy inside the box.
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- RA is void if product is not returned
within 15 days of RA being issued.
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- No returns after 30 days of purchase.
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- Products must be returned in new
condition and in the original box (never been used).
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- Credit cannot be issued if product
is missing instructions, the box, any hardware, and/or is damaged in any
way ( Please ship everything back to us insured ).
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- All returns are subject to a 25%
restocking charge.
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- Shipping is non-refundable.
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- Customer is responsible for return
shipping costs.
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- Products returned to us without
a return authorization will be refused.
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- Products being returned must be
shipped by UPS.
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- Products
refused by the customer after the product has been shipped are subject
to a 25% restocking fee and the customer is responsible for shipping charges to and from their delivery address.
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- If the shipping company is not able
to deliver due to no fault on our part the customer is subject to return
shipping and reshipment charges.
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